Job description

Lead Ticketing Manager - NEC Group (Utilita Arena Birmingham & bp pulse LIVE)

Salary: Up to £34,000 per annum
Contract: Full-time, 36.5 hours per week (five-in-seven)
Location: Birmingham (across Utilita Arena Birmingham & bp pulse LIVE)
Reporting to: Senior Event Ticketing Manager
Team size: Managing up to 20 casual staff from a pool of ~40

About the Role
Disrupt Talent is proud to be partnering exclusively with the NEC Group to recruit a Lead Ticketing Manager for their two flagship Birmingham arenas - Utilita Arena Birmingham and bp pulse LIVE (formerly Resorts World Arena).
This role oversees end-to-end ticketing operations, ensuring smooth delivery across large-scale concerts, sports, comedy, and family events. You'll manage promoter relationships, lead event builds, supervise a casual team, and play a key part in ensuring a seamless guest experience across both venues.
Key Responsibilities

Lead ticketing operations from event build through to final settlement.
Act as main contact for promoters, ensuring first-class service throughout each event's lifecycle.
Deputise for the Senior Event Ticketing Manager and mentor junior team members.
Build and maintain event manifests, pricing structures, and agent allocations.
Oversee box office operations on event days, acting as Duty Manager when required.
Manage, train, and schedule casual staff for arena events, including payroll coordination.
Produce post-event reports, sales analysis, and performance insights.
Work collaboratively across ticketing, customer service, and marketing teams to ensure accuracy and efficiency.

Candidate Profile
Essential:

Proven arena or large-scale live event ticketing experience.
Strong understanding of promoter relations and settlement processes.
Skilled in using ticketing systems - ideally AudienceView.
Experience supervising or leading a team.
Excellent organisation, detail orientation, and calm decision-making.
Commercially aware and proactive in problem solving.
Flexible to work evenings and weekends, with time off in lieu.

Desirable:

Multi-venue or multi-channel ticketing experience.
Knowledge of the Birmingham or Midlands live events market.

Working Pattern

36.5 hours per week, annualised (five-in-seven contract).
Office-based Monday to Friday for planning and coordination.
Attendance at live events (typically two to three per week during busy periods).
Time off in lieu provided for weekend or late event coverage.

About the Arenas
Utilita Arena Birmingham and bp pulse LIVE are two of the UK's most iconic live entertainment venues, hosting audiences of up to 16,000 for major concerts, sporting events, and world tours. Both sites have well-established systems, infrastructure, and a reputation for operational excellence - providing an exciting, high-energy environment to lead in.
Why Join